FAQ - Geenaardappels.nl



How long can the products be kept?

We try to state the 'best before' date with every product as much as possible. However, the products often have a much longer shelf life than the stated date and can be used without losing quality.

Why are you called geenaardappels (no potatoes)?

In India and other Asian countries, rice and millet are what potatoes are to us: the main component of the hot meal. Potatoes are not a determining part of the diet in these countries. We are happy to offer healthy alternatives to potatoes, so that you can create a varied diet.



How will my order be shipped?

We will carefully pack your order in a sturdy box. As filling material we use vegetable filling chips, which are completely biodegradable.
Your order will be sent via a parcel service (PostNL) to the delivery address you specified.

Can I also track my order?

Of course. You will receive an email from us as soon as your order has been registered with the parcel service. This email contains a tracking link with which you can track your package. Please check whether the e-mail has not ended up in your spam box.

Can I still change the delivery date and/or place?

If you have or create an account with the parcel service, you may be able to change your delivery preferences. Look for the possibilities on the site of the parcel service.

What is the delivery time?

Your order will normally be delivered within 1 working day. We depend on the shipping service for this. During busy periods the delivery time may take 1 or 2 working days longer. You can check the status of your package using the tracking link.

When will my order be shipped?

If you have completed your order on a working day before 3 p.m., it will normally be shipped the same day. If you place your order on a weekend or holiday, it will be shipped the next working day.
Do you have an order with fresh products? The shipping days are then mainly on Tuesdays and Thursdays.

If you have a question about a specific item, please contact us at: [email protected]

We will try to answer your question within 1 working day.

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