Shipping & Returns -
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Voor 15.00 besteld morgen in huis
Gratis* verzending vanaf € 45,-

Shipping & Returns

 

Shipping

Geenaardappels.nl offers a very extensive range of products directly available from stock. Certain products may have limited availability due to the expiry date, when these products are not in stock this can delay your order by 2 to 5 working days. You will always receive a message about this by email.

PostNLBy selecting PostNL as a packet service, orders placed before 3 pm on working days will be shipped the same day. Orders ordered during the weekend are shipped on Monday, in case of a public holiday other than the weekend, the order will be shipped the next day.

 

By selecting DHL as a packet service, orders placed before 3 pm on working days will be shipped the next day. Orders ordered during the weekend are shipped on Tuesday, in case of a public holiday other than the weekend, the order will be shipped the next day.

 

December busyness:
Due to December busyness at the parcel services, it is possible that your order will be delivered later than you are used to. Therefore, order in time!

We ship all our orders with a Track and Trace code. Shipping is free* with orders from € 45 to the Netherlands, Belgium and Germany. For all orders (excluding shipping costs) within the Netherlands up to and including € 45, a contribution to the shipping costs of € 4,75 (DHL 48 hours) or € 4,95 (PostNL) will be charged.

 

The following rates apply*:

Within the  Netherlands Unto € 45,- Upword of € 45,-
Unto 23 kg €  4,75 or
€  4,95
Free
23 kg unto 31,5 kg €  7,95 Free
31,5 kg unto 53 kg € 12,75 Free
53 kg unto 60 kg € 15,75 Free

 

Belgium Unto € 45,- Upword of € 45,-
Unto 23 kg €  7,75 Free
23 kg unto 30 kg € 10,75 Free
30 kg unto 53 kg € 18,25 Free
53 kg unto 60 kg € 21,25 Free

 

Germany Unto € 45,- Upword of € 45,-
Unto 23 kg €  8,25 Free
23 kg unto 30 kg € 11,25 Free
30 kg unto 53 kg € 18,75 Free
53 kg unto 60 kg € 21,75 Free


As soon as your order is shipped, you will receive an email with a track-and-trace link.

* We charge a small extra fee for additional shipping options, such as delivery to the home address only. The amount of this fee is indicated in the shopping cart before the checkout process.

Take Away

You can also collect your order from us. This is possible on Monday, Tuesday, Wednesday, Thursday and Friday between 10.00 and 17.00 at Edisonstraat 3 in Buitenpost.
If you choose to pick it up yourself, your order will be ready after you have received a collection confirmation from us by email. Please note: you will first receive a confirmation of order, and when your order is ready for you, a pick-up confirmation. Take this pick-up confirmation with you when you pick up your order.

Returns

If you are not satisfied with a product you have ordered from us, you have 14 days to let us know and then another 14 days to return it to us. We naturally assume that you will handle the packaging and the products with care. However, we cannot accept the return in the cases mentioned below:

* We cannot take back opened and/or damaged products due to hygiene and health risks
* All products returned after the 28 day delivery period
* Insufficient stamped returns

If you are not satisfied and want to return the product, please send an email to: [email protected] State your name, the order number of your order, which product(s) you want to return and of course the reason for the return.

You can also use the following withdrawal form.

We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.


The costs for the return are for your own account, unfortunately it is not possible to exchange.

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Kwaliteit verzekerd
Veilige betaalmethodes
Voor 15.00 besteld morgen in huis
Gratis* verzending vanaf € 45,-