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Geenaardappels.nl offers a very extensive range of products directly available from stock. Certain products may have limited availability due to the expiry date, when these products are not in stock this can delay your order by 2 to 5 working days. You will always receive a message about this by email.
Orders placed before 3 pm on working days will be shipped the same day. Orders ordered during the weekend are shipped on Monday, in case of a public holiday other than the weekend, the order will be shipped the next day.
We ship all our orders with a Track and Trace code. Shipping is free* with orders from € 45 to the Netherlands, Belgium and Germany. For all orders (excluding shipping costs) within the Netherlands up to and including € 45, a contribution to the shipping costs of € 4,95 will be charged.
* We charge a small extra fee for additional shipping options, such as delivery to the home address only. The amount of this fee is indicated in the shopping cart before the checkout process.
The following rates apply:
|Within the Netherlands||Unto € 45,-||Upword of € 45,-|
|Unto 23 kg||€ 4,95||Free|
|23 kg unto 30 kg||€ 7,95||Free|
|30 kg unto 53 kg||€ 12,75||Free|
|53 kg unto 60 kg||€ 15,75||Free|
|Belgium, Germany||Unto € 45,-||Upword of € 45,-|
|Unto 23 kg||€ 7,75||Free|
|23 kg unto 30 kg||€ 10,75||Free|
|30 kg unto 53 kg||€ 18,25||Free|
|53 kg unto 60 kg||€ 21,25||Free|
As soon as your order is shipped, you will receive an email with a track-and-trace link.
You can also collect your order from us. This is possible on Monday, Tuesday, Wednesday, Thursday and Friday between 10.00 and 17.00 at Edisonstraat 3 in Buitenpost.
If you choose to pick it up yourself, your order will be ready after you have received a collection confirmation from us by email. Please note: you will first receive a confirmation of order, and when your order is ready for you, a pick-up confirmation. Take this pick-up confirmation with you when you pick up your order.
If you are not satisfied with a product you have ordered from us, you have 14 days to return it to us. We naturally assume that you will handle the packaging and the products with care. However, we cannot accept the return in the cases mentioned below:
* Opened and / or damaged products
* All products that are returned after the period of 14 days after delivery
* Insufficient stamped returns
If you are not satisfied and want to return the product, please send an email to: [email protected] State your name, the order number of your order, which product (s) you want to return and of course the reason for the return.
As soon as we have received the products in good order, we will send you a confirmation by email and we will refund the amount to your account within 2 weeks.
The costs for the return shipment are for your own account, unfortunately it is not possible to exchange.